Food Queenz

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Food Queenz

Food QueenzFood QueenzFood Queenz

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POLICIES & FAQs

updated 4/25/23


LOCAL DELIVERY OPTIONS

  • Delivery fees: Under 10 Miles - $20 | Over 10 miles - $2 per miles
  • Delivery only available for Catering orders
  • Only Available to orders of $350 or more
  • DELIVERY FEE APPLIES TO ALL DELIVERY ORDERS REGARDLESS OF DISTANCE AND PRICE!


Terms & Conditions - Small Catering orders

  •  Orders $200.00 or less should be placed at least 14 days in advance
  • A Non-Refundable deposit of 50% is due @ the time of ordering.
  • An 15% Gratuity/Service Fee is applied to ALL orders
  • Remaining Payment is Due 7 Days prior to order date (NO EXCEPTIONS) . 
  • All catering orders must be paid via debit/credit card via PayPal Invoice that is sent our when order is received. **PLEASE NOTE YOU DO NOT NEED TO PAYPAL ACCOUNT TO PAY INVOICE. Other Payment options: CASH APP, APPLE PAY & VENMO. 
  • CASH PAYMENTS: Your order will be confirm once cash is received in hand & your receive a receipt for the payment. Until we receive cash in hand & provide you with a receipt, your order is not confirmed & the date is still open to other event bookings.
  • We do not accept CHECKS or MONEY ORDERS
  • ALL Canceled orders are subject to a cancellation fee of total order price. 
  • ALL Orders canceled within 10 days of order date are NON-Refundable.
  • A 30% rush order fee will be applied to orders place less then 14 days in advance. Rush orders are based on availability & we may not be able to accommodate. Rush Orders require FULL payment at the time of ordering.
  • Once the customer has made payment: Customer is agreeing to these Terms & Conditions.


Terms & Conditions

Terms & Conditions - Large Catering orders

  • Orders over $200.00 should be placed at least 4 weeks in advance.
  •  A Non-Refundable deposit of 50% is due @ the time of ordering.
  • An 18% Gratuity/Service Fee is applied to ALL orders
  •  Remaining Payment is Due 14 days to order date (NO EXCEPTIONS) . 
  • All catering orders must be paid via debit/credit card via PayPal Invoice that is sent our when order is received. **PLEASE NOTE YOU DO NOT NEED TO PAYPAL ACCOUNT TO PAY INVOICE. Other Payment options: CASH APP, APPLE PAY & VENMO. 
  • CASH PAYMENTS: Your order will be confirm once cash is received in hand & your receive a receipt for the payment. Until we receive cash in hand & provide you with a receipt, your order is not confirmed & the date is still open to other event bookings.
  • We do not accept CHECKS or MONEY ORDERS
  • ALL Canceled orders are subject to a cancellation fee of total order price. 
  • ALL Orders canceled within 10 days of order date are NON-Refundable.
  • A 30% rush order fee will be applied to orders place less then 4 weeks in advance. Rush orders are based on availability & we may not be able to accommodate. Rush Orders require FULL payment at the time of ordering.
  • Once the customer has made payment: Customer is agreeing to these Terms & Conditions.


Catering REFUND POLICY

  • ALL DEPOSITS ARE NON-REFUNDABLE
  • ORDERS CANCELED 14 DAYS OR MORE OF THE ORDER DATE: A 10% cancel fee will apply. If you reschedule your order, your balance will carry over to your new order.
  • ORDERS CANCELED 14 DAYS OR LESS OF THE ORDER DATE: A 20% cancel fee will apply. If you reschedule your order, your balance will carry over to your new order.
  • ORDERS CANCELED 10 DAYS OR LESS OF THE ORDER DATE: NON- REFUNDABLE.    If you reschedule your order, your balance will carry over to your new order.


General REFUND POLICY

  • ALL ORDERS THAT ARE CONSIDERED NON-REFUNDABLE. BALANCE CAN BE USED TOWARD A FUTURE SERVICE WITH US. 
  • BALANCE MUST BE USED WITHIN 1 YEAR. AFTER 1 YEAR, YOU FORFIT BALANCE.


Other things you should know...

  • Currently, We do not provide any serving/eating utensils, paper products or heating options for catering orders
  • Unfortunately, We do not offer set up for events.


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